Return period

The return/exchange period may vary depending on the nature of each type of fruit and the season at each time. For example, during the rainy season, papayas ripen more slowly than in the dry season (7-10 days), so the warranty period may be longer than usual.

Return and exchange channel

• At the store where the product was purchased.
• On Facebook or Instagram
• Through Hotline  0313728397  (8:00 AM – 10:00 PM)

Return and exchange method

• Exchange for a new product.
• Give away vouchers
• Refund
• The return and exchange policy can be flexible depending on the extent of the fruit's defect and the customer's preferences.

Cases eligible for exchange or return.

• The wrong or incomplete product was delivered compared to the order.
• The product is defective or damaged due to a manufacturing error.
• The product showed signs of being used or expired at the time of receipt.
• The product was damaged or dented during transportation to the customer.

Product return and exchange conditions

• Products must be purchased from Mona Honey's official systems (Customers must provide a phone number with a purchase history on the system).
• The product has been stored properly, as recommended by Dr. Gini.